Kansas City Area Transportation Authority MAX Bus Rapid Transit Shelters2019 | Kansas City, MO
KCATA had been managing digital kiosks at bus stops for years, and knew the challenges associated with maintaining them.
With multiple suppliers involved in the supply of the kiosk and shelter components, it was difficult to determine which party was responsible for downtime, which placed the burden of onsite troubleshooting on KCATA.
With that, KCATA’s team regularly visited their inventory of kiosks to power cycle issues related to the media players, LCD displays and WIFI routers. This was costly, time-consuming, inconvenient, and disruptive to daily operations.
When KCATA planned to expand their MAX Bus Rapid Transit (BRT) line with 80+ additional shelters and kiosks, the Operations Manager requested the project include a remote monitoring and control system for rebooting and individualized component mangement.
SmartLink worked with the shelter manufcaturer, Decamil, and digital kiosk supplier, RedyRef, to integrate the SmartLink SL-4-AC controller into each shelter and kiosk. from one controller, SmartLink manages the shelter lighting, two LCD displays, two media players and a Cradlepoint router.
Reduced Site Visits
Energy Usage Reduction
Remotely Reboot Displays
Instant Outage Notifications
Multiple Supplier Separation
- Reduced Maintenance and Operations 70% 70%
- Reduced Customer Complaints 35% 35%
- Reduced Vendor Troubleshooting 60% 60%
- Reduced Utility Costs 30% 30%
Value Shared Throughout the Organization
SmartLink has helped KCATA reduce their bottom-line costs by offsetting labor costs, but the system has also reduced customer complaints, reduced vendor troubleshooting, and reduced operating utility costs.